WHAT IS THE GOAL OF A SUCCESSFUL RCA EFFORT?: This is a much-debated question in the RCA space and of course, there will be as many answers, as people asked. As RCA developers, educators, practitioners, authors, and software developers, we believe the goal of a successful RCA effort should be:
- To raise the knowledge and skill levels of the workforce through the learning they receive from conducting and completing high-quality RCA’s. As a result of leading/participating on RCA teams, the workforce will become much more aware of the consequences of their actions in the future. This will have a dramatic impact on reducing similar undesirable outcomes in the future.
- To allow others in the corporation to learn from the successful analyses of RCA analysts. This is based on the creation and organic growth of a common RCA Knowledge Management Database (easily accessible and easy to use, internal logic library complete with corrective actions). This database should be available at the fingertips of others in the organization who may have a similar situation down the road and be able to benefit from the successes of other. It’s better to learn from others’ past mistakes, so we avoid making the same mistakes ourselves.
Many would simply be happy to eliminate the risk of recurrence of an adverse outcome in one location. While admirable in and of itself, We do believe we can better leverage our lessons learned from our successful RCA by sharing them through such structured means.